Total Quality Management



Total Quality Management

Q1. Describe how the golden rule does or does not influence each of the six concepts of TQM?

Q2. Describe two ways to determine a superior process?

Q3. Why are the product evaluation standards in the development stage?

Q4. What is the best way to improve market share for a product or service?

Q5. Why has eCommerce grown so quickly?

Q6. Discuss the advantages of an empowered team?

Q7. Briefly describe the purpose of an ISO 9000 quality system?

Q8. What is the overall aim of the EMS Standard?



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