Total Quality Management
Q1. Describe how the golden rule
does or does not influence each of the six concepts of TQM?
Q2. Describe two ways to
determine a superior process?
Q3. Why are the product
evaluation standards in the development stage?
Q4. What is the best way to
improve market share for a product or service?
Q5. Why has eCommerce grown so
quickly?
Q6. Discuss the advantages of an
empowered team?
Q7. Briefly describe the purpose
of an ISO 9000 quality system?
Q8. What is the overall aim of the EMS Standard?


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